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CUIC Agent Call Summary Report - Not displaying Non-IPCC Extension

cmmusic01
Level 1
Level 1

Hello!

 

I am attempting to use the Agent Call Summary report in CUIC. I realized that in order for the non-IPCC extension to show up on the report the agent has to have either received or made a call on their personal line. However, I have one agent that has made and received calls on her non-IPCC line and that line still doesn't show up on the report. I've tried the following:

 

1. Reset/Restarted her device

2. Associated her profile with the line on both her physical device and Jabber device

3. Verified that under the End User section both IPCC and non-IPCC lines are associated with her profile

 

I figure it's got to have something to do with the config on her personal line, but I don't know what else to check. 

 

Thanks!

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