CUIC Agent report 2 duplicate data.

[Ritesh Desai]

Hi folks,

Just need clarity on CUIC Agent reports. When I pull the reports I see 2 groups of data,

1). Skill Group which I have configured "Team1"

2). Auto generated "CUCM.PG1A.XXXXXXX"

Problem is can we remove this "CUCM.PG1A" Auto generated / Auto configured group?

Total calls is same but 15mins / 30mins interval data is different.

Please suggest.

thanks & regards,

Ritesh Desai.

[geoff]

No you cannot remove it. That's the bucket for outbound calls. Are you sure you have the name right? On mine it's more like

PG01.Cisco_Voice.default.NNNNN
where NNNNN is a 5 digit number

I sure wish we could rename the stupid things. They are way too long

Regards,
Geoff