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2020
Beginner

CUIC and UCCX on Finesse Reporting - Is it possible to do this type of report?

Hey everyone,  So I've been trying to create a custom report in Cisco Unified Intelligence Center (Our version is 12.0) that outputs the daily stats on a agent for a monthly time period.  For an example, I have created a table of what I would like it to summarize:  

DateAgentTotal calls PresentedTotal takenTotal time readyTotal time not readyETC

1/1/2020

Example Agent 110098   
1/2/2020Example Agent 19575   
1/3/2020Example Agent 1125120   

 

I was wondering if anyone was able to create a report like this?   If not, maybe we can request Cisco to make a stock report like this? Let me know what everyone thinks! 

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