CUIC Audit Report

[lohjintiam]

Hi all,

Does CUIC v9 above have any audit reporting / tracking? For example,

a) Who ran which report using which filter/criteria?

b) Who changes the access role of the CUIC user from what role to what role?

If not, any way to achieve this?

Thanks!

-JT-

[david.macias · Accepted solution]

I don't know about UCCX, but in UCCE there's an audit trail report

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_902/user/guide/CUIC_BK_CD5E4ED8_00_cuic-report-template-reference-guide_chapter_010.pdf

It will provide a lot of the stuff you're looking for.

david