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Beginner

CUIC Call Type Report with ANI

Hey everyone,

We are running CUIC 10.5 Standard and I am looking for a report which will show handled calls with call duration and ANI.  Is there any way to produce such a report?  The closest I have come is running a call detail report, however this is not showing accurate call times.  Any help would be appreciated.  Thanks everyone.  

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Beginner

Chad, If you are opened to looking at a 3rd party solution that has a report set that lets you customize with ease & so much more- please let me know.  Ron Reif / SMSI / 

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Hi!

If you use UCCE - you can get this data from TCD table. 

So, all you need is: create SQL stored procedure + custom report (on CUIC Premium) and import it to your CUIC Standard.