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CUIC Datasource Live Data Connection Failure after upgrade of PCCE 11.6 to 12.0

We are currently upgrading our lab from PCCE 11.6 to PCCE 12.0. After upgrade, we found that Live Data gadgets in Finesse are not working (Screenshot1). 

Live Data data source in CUIC is not connected (shown in screenshot2).

Capture1.JPG

Screenshot 2.jpg

 

 

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Rising star

Re: CUIC Datasource Live Data Connection Failure after upgrade of PCCE 11.6 to 12.0

Run these CLI commands from your Live Data server and post the results

 

  • show live-data machine-services [awdb-user] [awdb-password]
    • Example: show live-data machine-service anees.mohammed@cisco.com Password1234
  • show live-data failover
  • show live-data aw-access
  • show live-data secondary
  • show live-data cuic-datasource [cuic-addr] [cuic-port] [cuic-user] [cuic-pwd]
    • Example: show live-data cuic-datasource livedatahostname.cisco.com 8444 CUIC\admin Password1234
  • show socketio status
  • show open ports regexp :4[0-5]03[45]

Are your Windows servers and VOS servers on different domains?

Highlighted

Re: CUIC Datasource Live Data Connection Failure after upgrade of PCCE 11.6 to 12.0

Hi All,

 

issue has been resolved after disabled IPv6 setting.

 

show network ipv6 settings
set network ipv6 disable
 
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