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Beginner

CUIC For UCCX 10.5 Trigger Detail Report

All,

I am in need for a CUIC report that provides me the details of a trigger for a Telephony application (Calling number, date and time of call, called number, etc). Is there such report? The following report is only a summary and does not provide the necessary info: Under Unified CCX Historical->System->Application Summary Report.

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Accepted Solutions
Cisco Employee

Have you looked at Detailed

Have you looked at Detailed Call by Call CCDR Report. Refer below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/uccx_b_uccx-historical-reporting-guide-115/uccx_b_uccx-historical-reporting-guide-115_chapter_01.html#UCCX_RF_DDD5C519_00

Regards

Deepak

3 REPLIES 3
Cisco Employee

Have you looked at Detailed

Have you looked at Detailed Call by Call CCDR Report. Refer below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/uccx_b_uccx-historical-reporting-guide-115/uccx_b_uccx-historical-reporting-guide-115_chapter_01.html#UCCX_RF_DDD5C519_00

Regards

Deepak

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Beginner

Thank you Deepak,

Thank you Deepak,

This is the report that TAC proposed.

Cisco Employee

Glad that I was able to help

Glad that I was able to help Adan. Please remember to mark the thread as Answered if there are no further questions on the topic.

Regards

Deepak

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