is it possible to get CUIC reports via permalinks with HistoricalGadget.jsp for Agents in Finesse?
I tried to make by documents and get error - "Request to Server returned Not Found"
CUIC - 11.6
Finesse - 11.6
Is this what you're looking to do?
Thanks for answer, i have read this topic early and try to make some tests but for HistoricalGadget.xml it get "Unable to retrieve spec, 404"
May be it's work only for 12.x
You may find these of interest too.https://community.cisco.com/t5/contact-center/uccx-historical-report-to-finesse/td-p/4001784https://community.cisco.com/t5/contact-center/historical-reporing-on-cisco-finesse-desktop/td-p/2807207
Honestly, I have never tried using custom historical reports, but I have always been told by the CUIC team that these are the correct instructions: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1106/user/guide/cuic_b_cisco-unified-intelligence-center-user/cuic_b_cisco-unified-intelligence-center-user_chapter_01000.html#task_...
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