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CUIC HitoryGadget for agent

Dmitry Sidorov
Beginner
Beginner

Hello all,

is it possible to get CUIC reports via permalinks with HistoricalGadget.jsp for Agents in Finesse?

I tried to make by documents and get error - "Request to Server returned Not Found"

CUIC - 11.6

Finesse - 11.6

 

Best Regards,

Dmitriy

4 Replies 4

bill.king1
VIP Advocate VIP Advocate
VIP Advocate

Thanks for answer, i have read this topic early and try to make some tests but for HistoricalGadget.xml it get "Unable to retrieve spec, 404"

May be it's work only for 12.x

dekwan
Cisco Employee
Cisco Employee

Hi,

 

Honestly, I have never tried using custom historical reports, but I have always been told by the CUIC team that these are the correct instructions: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1106/user/guide/cuic_b_cisco-unified-intelligence-center-user/cuic_b_cisco-unified-intelligence-center-user_chapter_01000.html#task_... 

 

Thanx,

Denise

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