CUIC in UCCX 10.6(1)

James Hawkins · ‎03-10-2015

Hello,

I have just deployed UCCX 10.6(1) and am looking at the CUIC reporting.

The user I am using has the roles below:

Login User
Report Designer
Dashboard Designer

I granted the user reporting rights in the main UCCX interface.

I can run reports ok but cannot create dashboards - do I need the full version of CIUC to do this?

James Hawkins · ‎03-10-2015

Solved it.

You have to log in to CUIC with the application user credentials used when installing UCCX.

I was trying to log in with a user account that I allocated administrator and reporting rights within appadmin.

Aaron Harrison · ‎03-10-2015

That's because you were trying to think logically ;-)

I did the same thing myself once.

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

eric.butcher · ‎03-10-2015

If you give them Reporting user rights in Appadmin and also give them reporting access in CUIC it seems to work properly. I have used this method to give my Call Center manager access to CUIC.