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CUIC Live Data - Agent State Log Report

Hello, 

As a supervisor, I am trying to run the Agent State Log Report on CUIC Live Data. However, I can only see myself on the Log, but not my entire team.  How could i view my entire team for this Agent State Log Report?

Additionally, how could i add this report on Finesse Desktop for Supervisors?

I really appreciate your support and help.

Kind regards,

Alexis 

1 REPLY 1
Cisco Employee

Please make sure that you

Please make sure that you have the supervisor rights and have assigned a team to yourself and there are other agents logged in to Finesse. In order to display Agent State Log Report, refer below post.

https://supportforums.cisco.com/document/12941486/setting-threshold-indicators-current-longest-call-waiting-queue-finesse

Skip steps 2, 3 and 4 and continue with step 5 and look for Agent State Log report gadget and replace the viewid in it. After this, add this gadget to the supervisor desktop layout and the report should be visible then inside Finesse.

Regards

Deepak

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