When buying CUIC-NPS for a customer lab environment, do you need to already have UCC in production with a service contract? When we try to download the CUIC software, it says we need a valid service contract. When ordering CUIC-NPS via CCW it does not provide an option for adding a service contract. Can someone please let me know if we are ordering this lab version improperly.
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...