CuIC permalink gadget

[ravi.kumar1]

i was trying the cuic permalink gadget posted on Cisco's DEV website, but am getting the following error

System version: 11.6.2.10000-38 (ES02-28)

permalink:

https://fqdn:8444/cuicui/permalink/?viewId=7F787EFB10000173001A22320A00C108linkType=htmlTypeviewType=GridrefreshRate=1800

[dekwan]

Hi,

What do you mean chrome using workflow?

I would suggest taking a look at the browser console to see if there are any errors that pop up when the data is being loaded. For the first two images, is this using the CUIC sample gadget that wasn't working earlier?

Thanx,

Denise

[ravi.kumar1]

browser pop up using workflow action under finesse administration

yes am using cuic sample gadget and this time i did not modify the permalink with &amp, just took it straight from cuic and added it in cuic.js file since i tried before with &amp and it didn't work

[dekwan]

Are you replacing it with &amp or &? It needs to be &

The only way to debug this is for you to look at the browser console window of the developer tools. See if you see any errors when the report is being loaded.

This gadget is just loading a url inside of an iframe. Like I mentioned earlier, I can't remember which version it was, but CUIC removed the ability to load the reports within iframes due to clickjacking.

Thanx,

Denise

[ravi.kumar1]

i see following errors in console logs.

16:49:16.243 Source map error: Error: request failed with status 404
Resource URL: https://eipsccxsa01.broadridge.net:8445/desktop/assets/js/jquery.min.js
Source Map URL: jquery.min.map

16:49:16.243 Source map error: Error: request failed with status 404
Resource URL: https://eipsccxsa01.broadridge.net:8445/gadgets/concat?container=default&gadget=http%3A%2F%2Flocalhost%3A8082%2Fdesktop%2Fgadgets%2FTeamPerformance.jsp&debug=0&nocache=0&refresh=86400&type=js&1=http%3A%2F%2Flocalhost%3A8082%2Fdesktop%2Fassets%2Fjs%2F...
Source Map URL: jquery.min.map

16:49:16.243 Source map error: Error: request failed with status 404
Resource URL: https://eipsccxsa01.broadridge.net:8444/cuicui/gadgets/report/inlinegrid/jQuery-1.9.1/jquery-1.9.1.min.js
Source Map URL: jquery.min.map

16:49:16.369 Source map error: Error: request failed with status 404
Resource URL: https://eipsccxsa01.broadridge.net:8445/gadgets/concat?container=default&gadget=http%3A%2F%2Flocalhost%3A8082%2F3rdpartygadget%2Ffiles%2FCUIC.xml&debug=0&nocache=0&refresh=86400&type=js&1=http%3A%2F%2Flocalhost%3A8082%2Fdesktop%2Fassets%2Fjs%2Fjquery...
Source Map URL: jquery.min.map

16:49:16.369 Source map error: Error: request failed with status 404
Resource URL: https://eipsccxsa01.broadridge.net:8445/gadgets/concat?container=default&gadget=http%3A%2F%2Flocalhost%3A8082%2Fdesktop%2Fgadgets%2FCallControl.jsp&debug=0&nocache=0&refresh=86400&type=js&1=http%3A%2F%2Flocalhost%3A8082%2Fdesktop%2Fjs%2Fmodules%2FCal...
Source Map URL: jquery.min.map
2
16:49:16.504 Source map error: Error: request failed with status 404
Resource URL: https://eipsccxsa01.broadridge.net:8445/gadgets/concat?container=default&gadget=http%3A%2F%2Flocalhost%3A8082%2Fdesktop%2Fgadgets%2FTeamPerformance.jsp&debug=0&nocache=0&refresh=86400&type=js&1=http%3A%2F%2Flocalhost%3A8082%2Fdesktop%2Fassets%2Fjs%2F...
Source Map URL: jquery.min.map

[dekwan]

Hi,

What happens when you go to the jquery.min.js directly on your browser: https://eipsccxsa01.broadridge.net:8445/desktop/assets/js/jquery.min.js

Do you get a 404?

Thanx,

Denise

[ravi.kumar1]

no, i don't. it shows me the java script library

[dekwan]

Do the call control gadget and team performance gadgets load correctly? 

The best way to debug this problem is to open a ticket so that I can work with you directly: https://developer.cisco.com/site/support/

It is difficult to debug this issue without seeing what is going on on your screen.

Thanx,

Denise

[ravi.kumar1]

Yes , they do. I do not have a Devnet support to submit a case.

[dekwan]

If they do, it doesn't seem like those errors are relevant because the gadgets would not work/load if it is the case.

Like I said, it is going to be difficult to debug the problem without connecting directly via a support ticket.

Another thing I suggest you do is to create a vanilla html page that loads the cuic permalink in an iframe. Does it work? This will help isolate if the issue is that the permalink cannot be loaded in an iframe.

Thanx,

Denise