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Highlighted
Explorer

CUIC "Save To Remote Location"

We are supporting for UCCX & CUIC setup where supervisor raised the problem where they are not able to save the reports on remote computer...they dont want to configure reports send to email option

 

after entering all parameters in "Save To Remote Location" when we enter to Test connection we are getting an error  "Remote server could not be located.Please check the server status."

 

where we test a CUIC server ping from remote computer & vice versa....

 

3 REPLIES 3
Highlighted
Enthusiast

Re: CUIC "Save To Remote Location"

Have you tried using an SFTP client to connect to the remote location (which should be an SFTP Server)? Does that work? 

 

Highlighted
VIP Collaborator

Re: CUIC "Save To Remote Location"

The remote destination needs to be an SFTP destination, so a standard shared folder will not work.  There are a few freeware tools that provide SFTP Server clients out there.  If you have one setup, you can download WinSCP and connect to the SFTP destination to validate the setup.

Highlighted
VIP Collaborator

Re: CUIC "Save To Remote Location"

Hi there

Please refer to the below bug post and see if that helps..

 

CUIC scheduler test connection fails "No permission to write on the Path
CSCuj64096
 
Description
Symptom:
cuic 8.5.4
- test connection fails while create scheduled report and connect to sftp server.

- "No permission to write on the specified path"

Conditions:

Workaround:
CUIC scheduler test connection fails "No permission to write on the Path
CSCuj64096
 
Description
Symptom:
cuic 8.5.4
- test connection fails while create scheduled report and connect to sftp server.

- "No permission to write on the specified path"

Conditions:

Workaround:
- save configuration without testing connection if you are sure the configuration is right.

Further Problem Description:


Hope this Helps

Cheers
Rath!
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