CUIC Refresh application names list

[mahdi7293]

Hello Everyone

I am checking CUIC for some reports but list of applications is not correct. i tried to correct it by "Refresh List" button, but it stays in "Refreshing..." state for some moments and do nothing.

ofcourse all of other values can refresh in 1-2 seconds.

What can i do?

[Anthony Holloway]

Seems like a bug perhaps? Have you tried searching the bugs for this product and version here?

https://bst.cloudapps.cisco.com/bugsearch/

Are you using a supported browser? CUIC has some quirkiness to it if you don't use the right browser and browser settings. See here for your product version, and then click on Supported Browsers.

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

[mahdi7293]

It isn't because of browser compatibility, i almost checked all of possible browsers e.g. IE, Firefox, Chrome.

also as i checked, it is not listed in bugs.

[Anthony Holloway]

That's unfortunate. Have you tried restarting the CUIC services or rebooting the whole server? Are their patches available for you to apply?

[mahdi7293]

No. I can't do this because service is running and lots of agents are using it 24/7.

[Anthony Holloway]

Sorry then that I cannot help you more. Since no one else has joined the discussion, I'm guessing you're next course of action will be a Cisco TAC case. I'd be curious to know what the resolution ends up being, so if you could please update this discussion, that would be great. Best of luck to you.

[mahdi7293]

Sure.

Thanks for your response.

[John Dzousa]

same issue. I am unable to see some of application name under value list even after refreshing. Any solution for this?

[bill.king1]

Hi, so you're saying you see some values but not others? Is it that they have special character names, or perhaps you're running into a defect like this?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCve45550