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CUIC Report displaying wrong information

bmedina23
Level 1
Level 1

Hi Team, 

I have an issue where i'm getting the Detailed Call CSQ Agent Report but is not showing the agent name, ring time, talk time and work time. 

 

Imagen1.jpg

When I run the Detailed Call by Call CCDR Report I do see the talk time. 

Imagen2.png

I have already restarted the Cisco Unified Intelligence Center Reporting Service and Cisco Unified Intelligence Center Serviceability Service services but the issue still persist. 

 

Do you know what could be happening?

 

Thanks a lot.

 

 

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