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CUIC Report for Agent Status History

pjsooner7
Beginner
Beginner

I have installed the stock reports for CUIC.  None of them provide the information I'm needing.  I'm looking for a simple report showing the agent status changes and time stamp.  Technically, I just need to see Login, busy, and logout status.  I know very little about SQL.  Any help would be greatly apprenticed.  This doesn't need to be real time, just historical.  CUIC 11.5. 

1 Accepted Solution

Accepted Solutions

vigurura
Cisco Employee
Cisco Employee

I am not sure of the deployment here

If it is UCCX: You can use Agent Team summary report which give Agent Name, State & reason code as well. For more details refer: Cisco Unified CCX Report Description Guide, Release 11.5(1) - Agent Reports [Cisco Unified Contact Center Express] - Ci…

If it is UCCE/PCCE: you can use Agent Queue Interval report. for more details refer: Cisco Unified Contact Center Enterprise Reporting User Guide, Release 11.5(1) - All Fields Historical Reports [Cisco Uni…

Hope this helps.

Thanks,

Vikram G

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1 Reply 1

vigurura
Cisco Employee
Cisco Employee

I am not sure of the deployment here

If it is UCCX: You can use Agent Team summary report which give Agent Name, State & reason code as well. For more details refer: Cisco Unified CCX Report Description Guide, Release 11.5(1) - Agent Reports [Cisco Unified Contact Center Express] - Ci…

If it is UCCE/PCCE: you can use Agent Queue Interval report. for more details refer: Cisco Unified Contact Center Enterprise Reporting User Guide, Release 11.5(1) - All Fields Historical Reports [Cisco Uni…

Hope this helps.

Thanks,

Vikram G

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