CUIC report user issue

[raunig123]

CUIC report showing no Agents with the user logged in ...

CUIC report showing No Agents, i have given all the rights to the user which is generating the reports but No success, only one user can view all the agents available....

Any Help would be appreciated.

Thanks,

HR

[david.macias]

Is the user who can see agents a supervisor?  Also, the user that can't see the agents do they have access to the value list of agents?

david

[raunig123]

Thats where the confusion is if i put this user in the administrator group then he can view the agents but other than that he cannot, can you please update me where and how can i assign this particular right to this user, i am new to it so please let me know from scratch..

[raunig123]

Also let me know what configuration is required on AW as well..