CUIC report using agent id instead of agent first name last name

[C1CiscoSupport]

I want to run cuic reports using agent id instead of the agent default firstname.last name.

Can this be done by editing anything in the value lists?How can i do it using stock reports.Or is this going to be custom reports?

[Shalid Kurunnan Chalil]

If it is a custom reports, you can create/modify agent id field as filtering criteria. 

Some of the cuic reports does have advance filter option where you can find Agent ID field. 

If you want the Agent ID to pre populated in the report criteria , you should have create a collection for Agent ID.

[Shalid Kurunnan Chalil]

If it is a custom reports, you can create/modify agent idfield as filtering criteria.



Some of the cuic reports does have advance filter option where you can find Agent ID field.



If you want the Agent ID to pre populated in the report criteria , you should have create a collection for Agent ID.

[CommSouth]

Hi,

You can check within the CUIC if you can customize the Agent ID field.

FYI, we are a 3rd party solution provider for Cisco solutions and we can customize any reports which you wish in the required format with customization charges.

Regards,

Prasana Kumar.P

CommSouth

+919841027006