We are facing a strange behavior multiple agents(not all) logout with reason code 32764 we have checked the server connectivity its perfect than check network connectivity which is also fine.Can any one help me it's a BUG or some other strange behavior.
32761 is not ready reason code "Agent received non-ACD call"
32762 is not ready reason code "Agent went off-hook"
32763 is not ready reason code "Agent let a call go RNA"
I'm not sure what 32764 is.
Note: In the old Cisco Unified CCX Historical Reports in UCCX 8.5 you could run the "Agent Not Ready Reason Code Summary Report", which would show all these codes at the top of the page. In CUIC this information is not shown on the report.
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