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Beginner

Cuic reporting issue

We are facing a strange behavior multiple agents(not all) logout with reason code 32764 we have checked the server connectivity its perfect than check network connectivity which is also fine.Can any one help me it's a BUG or some other strange behavior.

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Cisco Employee

Re: Cuic reporting issue

 

Hi  Talhaharoon,

 

 Please refer to below defect where its clearly mentioned " This code "32764 " is issued after a WAN link flap as observed from MCVD logs."

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg06338/?rfs=iqvred

Is this server running on HAoWAN or HAoLAN ?

Also, can you please attach Master cluster view daemon logs for the affected time ?

https://community.cisco.com/t5/collaboration-voice-and-video/tech-tip-collecting-mivr-logs-in-uccx-ip-ivr-8-x-amp-later/ta-p/3111700

 

Thanks 

Shanky Burman 

 

Note: Please rate if response is helpful.

View solution in original post

4 REPLIES 4
Beginner

Re: Cuic reporting issue

32761 is not ready reason code "Agent received non-ACD call"

32762 is not ready reason code "Agent went off-hook"

32763 is not ready reason code "Agent let a call go RNA"

I'm not sure what 32764 is.

 

Note: In the old Cisco Unified CCX Historical Reports in UCCX 8.5 you could run the "Agent Not Ready Reason Code Summary Report", which would show all these codes at the top of the page. In CUIC this information is not shown on the report.

 

Cisco Employee

Re: Cuic reporting issue

 

Hi  Talhaharoon,

 

 Please refer to below defect where its clearly mentioned " This code "32764 " is issued after a WAN link flap as observed from MCVD logs."

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg06338/?rfs=iqvred

Is this server running on HAoWAN or HAoLAN ?

Also, can you please attach Master cluster view daemon logs for the affected time ?

https://community.cisco.com/t5/collaboration-voice-and-video/tech-tip-collecting-mivr-logs-in-uccx-ip-ivr-8-x-amp-later/ta-p/3111700

 

Thanks 

Shanky Burman 

 

Note: Please rate if response is helpful.

View solution in original post

Beginner

Re: Cuic reporting issue

We are using HAoLAN
Highlighted
Beginner

Re: Cuic reporting issue

please keep in mind not all agents logout only few agents was logout and it's not a HA failure issue.

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