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Beginner

CUIC reporting time not correct

                   HI,

    I have a user pulling a CUCI report and thedate time if of by an hour or two. If I pull the report the times are correct. What can cause this issue and how can I correct it.  Thak for your help 

8 REPLIES 8
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Engager

CUIC reporting time not correct

In the user configuration page (Security) make sure that the time zone is the same as yours.  Please note that CUIC has a weird thing where time zone 'EST" is not the same as 'New York Easter Time Zone' or something like that.  Make sure you're not using the 'EST' 'CST', etc time zone.

david

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Beginner

CUIC reporting time not correct

Hi I am using America/New_York

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Engager

CUIC reporting time not correct

Is the user also using America/New_York?

david

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Beginner

CUIC reporting time not correct

yes

Highlighted
Engager

CUIC reporting time not correct

Ok, so you login to CUIC and see the right dates, can you then run as the other user from your own login and confirm that you see the wrong dates?

david

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Beginner

CUIC reporting time not correct

I log in as her and run the reports and they have the incorrect time. Then I log out and log in as me or another supervisor and it shows correct time. Should I delete her account and rebuild it ?

Highlighted
Engager

CUIC reporting time not correct

I'm pretty sure it has something to do with the Time Zone, can you just unset it and reset it.  If that doesn't work, then delete and start over.

david

Highlighted

CUIC reporting time not correct

Hi ,

I have a CUIC report where it doesnt show the time in the datetime field , it only shows date , not the time , but when I apply that query to the HDS DB , it shows the time as well...

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