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CUIC Restricted Viewing by Team

engineerangelo
Level 1
Level 1

Hello,

I have a problem with the viewing restrictions of a supervisor. I have 2 teams, and 2 supervisors. I want supervisor A to view the agents and reports from Team A only which he is a member of. Supervisor A should not be able to view the other team's reports as well as see the agent names of the other team in the Reports Tab.

Thanks! Hope someone can help!

 

3 Replies 3

Sasikumar Divvela
Cisco Employee
Cisco Employee

can you check this . looks similar request

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus17605/?referring_site=bugquickviewredir

Hi Sasikumar,

The bug says it is being seen in the Finesse Supervisor Desktop.

Anyway, our UCCX version is 9.0.2. Our problem is seen in CUIC.

Thanks!

If anyone is having this problem, we consulted with Cisco TAC and he said it is not possible to restrict viewing according to teams.

Thanks!

Case closed.

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