CUIC: return fied in call type historical report

[Georges Hajj Moussa]

Dears,

I am wondering if someone can explain to me what is the meaning of each parameter from the below formula ( CUIC: call type historical all fields):

Return

The number of tasks of the call type that ICMsoftware routed to Return nodes in the interval. This is a calculated field, derived from:Call_Type_Interval.ReturnBusy +Call_Type_Interval.ReturnRing +Call_Type_Interval.ReturnRelease

regards,

Georges

[deyaa.salama]

Hi Georges

regarding Call_Type_Interval.ReturnRelease it counts all the calls hits release node on the ICM script.