10-15-2014 02:29 PM - edited 03-14-2019 01:59 PM
Hello,
Where I could find log files with details about CUIC scheduler problems ? Is it in RTMT ? If yes, which log file ?
I need to find this information is because some users the scheduler does not work. They do not receive the report by email and the state of the report schedule do not change. For some other users, everything work fine.
All of them have the same rights.
CUIC 9.1
Thank you,
05-08-2015 08:37 AM
Did you ever find the answer to this?
05-08-2015 09:51 AM
Hello,
The problem was the customer's email server side but I did not get the details.
05-09-2015 11:42 AM
Ben, Celine, here you go:
Set Tracing:
navigate to CUIC OAMP > Device Management > Log and Trace Settings
CUIC1 > CUIC DATA PROCESSING > Log Levels:
select Detailed
under Subsystem Trace Definitions check DCP and DCP_WORKER
Save
RTMT:
pull Intelligence Center Reporting Service
CLI:
file get activelog cuic/logs/cuic/Error-cuic*
file get activelog cuic/logs/cuic/CCBU-cuic*
05-10-2015 09:03 PM
Tac released a patch; 10.6 is still affected at this point.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide