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celine.jeannotte
Beginner

CUIC - scheduler log for troubleshooting

Hello,

 

Where I could find log files with details about CUIC scheduler problems ?  Is it in RTMT ?  If yes, which log file ?

 

I need to find this information is because some users the scheduler does not work.  They do not receive the report by email and the state of the report schedule do not change.  For some other users, everything work fine.

All of them have the same rights.

 

CUIC 9.1

 

Thank you,

 

 

4 REPLIES 4
benbollinger
Explorer

Did you ever find the answer to this?

Hello,

The problem was the customer's email server side but I did not get the details.

 

 

Ben, Celine, here you go:

 

Set Tracing:
navigate to CUIC OAMP > Device Management > Log and Trace Settings
 CUIC1 > CUIC DATA PROCESSING > Log Levels:
  select Detailed
  under Subsystem Trace Definitions check DCP and DCP_WORKER
 Save

RTMT:
pull Intelligence Center Reporting Service

CLI:
file get activelog cuic/logs/cuic/Error-cuic*
file get activelog cuic/logs/cuic/CCBU-cuic*

 

Tac released a patch;  10.6 is still affected at this point.

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