Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
525
Views
0
Helpful
1
Replies

CUIC Supervisor login issue

Amine Nouasri
Level 3
Level 3

‎08-07-2014 12:22 PM - edited ‎03-14-2019 01:44 PM

I have a user that is no longer able to login to CUIC with his CCMuser credentials. This is a CCX version 9 system and I verified that he can login to his CUCM page just fine. When I edit the user in CUIC, I don't see a field for a password so I am assuming CUIC will authenticate the user with CUCM.

The user is a Supervisor and has the reporting rights configured and this the only account that was added to CUIC, in addition to the admin account.

Any ideas?

2 people had this problem
Labels:
0 Helpful
1 Reply 1

Amine Nouasri
Level 3
Level 3

‎08-26-2014 10:11 AM

We ended up opening a TAC case. They sent us a file to upload to the UCCX to fix the UCCX Web Services problem. We stopped the Tomcat Service then logged in with root and put the file in the correct directory and then restarted the Tomcat Service.After all services were back working we tested and were able to log in. the other workaround was to upgrade to UCCX 9.0.2(SU2).

0 Helpful
Customers Also Viewed These Support Documents