CUIC UCCE not create chart report of historical same UCCX?

[chuongnt]

On CCX, I can create chart report. But on PCCE I can create chart.

Follow document of https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/User/Guide/UCCE_BK_U7CCCCF7_00_ucce-reporting-user-guide/UCCE_BK_U7CCCCF7_00_ucce-reporting-user-guide_chapter_01001.html 

I see historical report of CCE only grid view, not chart. I don't why? 

If I want create chart report on PCCE, how I can? Please help me. Many thanks.

Regar,

Chuong.

[michele.russo]

Hi Choung-

Were you able to resolve your issue? I am having the same problem with creating/running reports with a chart view. I can see the data in SQL but the report will not format correctly in CUIC.

Any resolution?

Thank you,

Michele