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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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R A Beginner
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CUIC - UCCX reports history lost for dedicated period

Dears 

we have an abnormal issue with CUIC reporting system .

Our solution as below 

UCCX 11.6 ( One Node) with CUIC 11.6 ( Same Server ).

Since week we can check all historical reports  for this year (2019)and last years ( 2016- 2018 ) .

Now we didn't find any reports for this period (  1-6-2018 - 6 -9-2019 ) , but we can check yesterday reports and reports before 6-2018 normally.

Please advise us how can we troubleshoot this kind of issue ?

Thanks

 

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