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CUIC v12.0 Changing Live Data report

YSear
Beginner
Beginner

Hi,

Seem I am not able to edit live data query or customize the report.

Here am getting feedback from client, in Agent LiveData report, when the column 'Agent ID' is un-hid, the data shown is not the Agent ID configured in CCE admin. Checked and found that the 'Agent ID' column is getting data from PeripheralNumber field in database.

Any way I can edit the data shown?

Thank You,

Ying

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