I'm creating some wallboards and interested if there is a variable for current longest call in Q. I know I can display longest call for the "day" but I'm interested in the "current" call so the agents know how long the longest caller has been waiting
If your dashboard is based on the Call_Type_Real_Time report, you can use RouterCallsQNowTime as a metric. This will display the total number of seconds spent in queue for all calls currently in the Call Router queue
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