Currently we are receving following Error in Our Agent PG ControlFailureConf:13043:IPCC Error [13043]Your request to clear failed.

[zaki-qureshi]

Hi,

Currently i am getting following error in CG process  ControlFailureConf:13043:IPCC Error [13043]Your request to clear failed.

Kindly advice

[Dass Prakash R]

Hi,

With the error code provided

13043 PERERR_GW_E_THREADCLEARCALL_UNKNOWN_CALLID

1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Unknown
  Call ID'

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00800e1524.shtml

Do you see any errors on PG?

As this is for the Clear Call Operation, do you see it for all the calls?

I would recommend to cycle the PG process and check for the errors

You can also refer to the below link

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf

Page No:207 to check for the error mesages

Thanks,

Dass

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