Hi,
With the error code provided
13043 PERERR_GW_E_THREADCLEARCALL_UNKNOWN_CALLID
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Unknown
Call ID'
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00800e1524.shtml
Do you see any errors on PG?
As this is for the Clear Call Operation, do you see it for all the calls?
I would recommend to cycle the PG process and check for the errors
You can also refer to the below link
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf
Page No:207 to check for the error mesages
Thanks,
Dass
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