Custom call variables not shown in FIPPA Layout

[floatingpurr]

I have a script where I associate (with Set Enterprise Call Info) to CallVariable10 a parametric value defined into the application settings.

I defined a Layout in the Finesse Admin > Call Variables Layout, this way

However, the layout seems not reflected to phone layouts. Can anybody help me troubleshoot this one? Several questions:

• Does the agent need to login again to see the modification up and running?
• Is it possible that some of my call variables are overridden somewhere in the call flow?
• Is it possibile that the FIPPA user layout is not the same one that I'm setting up in Finesse?

[bill.king1]

This document goes over some of the Finesse and FIPPA changes you need to make for custom layout if it helps.

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/213873-configure-uccx-custom-call-variable-layo.html

I would do a test with a regular agent first to make sure you have that sorted out, then try it with a FIPPA agent to narrow down the issue.