We have Cisco UIC version 9.0 and I'm trying to build a report that existed in our old phone system where we were reporting on "Number of Calls Answered Within 30 Seconds". Any idea which fields I need to include to calculate this value for a report? We have a premium license.
UCCE or UCCX?
If you're using UCCE:
Thank you very much Jameson. I was able to get the report setup and going for our new phone system. Very relieved to have it done.