This is relatively easy and requires only a few steps to implement something basic. See if this gets you going in the right direction:
Prompt Manager Script
start
accept
repo_user = authenticate user /* you will hard code the username/password here */
successful
recording = record prompt()
successful
upload prompt(recording, repo_user, filename, overwrite = true)
successful
play prompt(prompt uploaded successfully)
terminate
end
Customer Service Script
start
accept
start_time = t[now]
play prompt(filename)
if (t[now].getTime() - start_time.getTime() > 3000) /* if the message is greater than 3 seconds, it probably exists */
true
goto emergency_routing
false
goto normal_routing
label emergency_routing
terminate
end
label normal_routing
...
end
To turn on the emergency, you call into the Prompt Manager, created your recording, and press # when finished. The Customer Service script will attempt to play what's in the recording, and if the recording duration is greater than 3 seconds, it assumes a recording was played out to the caller and initiates the emergency routing logic.
To turn off the emergency, you call into the Prompt Manager, press mute on the phone, and press # within 3 seconds. The Customer Service script will attempt to play what's in the recording, and if the recording duration is less than 3 seconds, it assumes no recording was played out to the caller and initiates the normal routing logic.
You can take this small example and add so many more features, such as:
- Authentication
- Authorization
- Multiple Recordings
- Review, Re-record, Delete, for the prompt
- A message that informs you if the current status is on or off
- Multi script support (not just Customer Service, but Help Desk, and Sales too)
- Etc.
Anthony
