Customized Reason codes not in Registry

[Michelle Nashef]

I see customized Not Ready reason codes in CUIC, and I want to change them.  The person who programmed them is no longer with the company.  I looked in the server's registry, but these reason codes don't show up there.  Where do I find these customized reason codes so that I can change them?

Here's the customized reason codes that show up in CUIC.

Here is th the regedit reason codes

[Gergely Szabo · Accepted solution]

Hi,

two places I can think of:

1. the Reason_Code table - take a look at the ICM Configuration Manager > Reason Code List.

2. they are built into the report directly.

G.

[Michelle Nashef]

I forgot to share the reason codes in the ICM. It isn't there either. 

[Gergely Szabo]

Well, it looks like they are in the report template then. Any chance you can share the SQL behind the report?

G.

[Michelle Nashef]

I'm looking for it right now.  I'm trying to find where the definition for this report is.  do you know how to find out what report definition this report is using?

[Graham Old · Accepted solution]

It could be setting the text in thresholds in the CUIC report. You are doing thresholds as you are displaying a colour.

As well as setting the background colour you can also do Text Substitution

This is from a CCX report

Graham

[Michelle Nashef]

Yup!  It turned out to be in the CUIC report in the threshold page.

Thank you Graham Old and Gergely Szabo!