CVP 8.5 upgrade -- Operations console display failure

[haouaswajih]

Dear  Networkers,

I have installed 3 CVP servers (1 OAMP + 2 CVP CALL/VXML Servers) 8.0 installed succesfully.

I have upgraded those CVP servers to V 8.5. Once i have done this, i was not able to open OAMP Web page : "the page cannot be displayed".

No errors were shown after the upgrade !

I am using IE 6.0 SP2 which is conform with the CVP 8.5 BoM.

Can you please advise ?

thanks in advance.

[Kris Lambrechts]

Well, is the OAMP service running ?

Have you had a look through the OAMP logs in C;\Cisco\CVP ?

Cheers,

Kris

[haouaswajih]

Hi Kris,

Thank you for your response and suggestion.

Yes indeed ! i was looking in the c:\cisco\cvp\ but couldn't find any CVP OAMP errors.

But i found that i am hitting the bug with the ID CSCtu02611

CVP:  OAMP fails after upgrade from 4.0 --> 8.0.1 --> 8.5.

Symptom:After CVP upgrade from 4.x --> 8.0 --> 8.5 OAMP fails with 'Page cannot be displayed' error.Conditions:Tomcat is not able to locate the keystore file. Workaround: Upgrade from 4.x to 8.0, export config from OAMP, reinstall OAMP 8.0, import config into OAMP 8.0 and then upgrade to 8.5.

After appying the workaround, i was able to login to the OAMP.

For someone to know if he's hitting this bug, he should see an error in the Tomcat server log ( c:\Cisco\CVP\OPSConsoleServer\Tomcat\Logs\stdout_XXXXX.log ) with "java.io.FileNotFoundException: C:\WINDOWS\system32\config\systemprofile\.keystore".

[karthikayyappan10]

Hi Mohamed,

I just upgraded the OAMP into 4.0.2 -8.0.1-8.5.1. I cannot able to view the oamp admin page.

I am also having the same error..

SEVERE: Error initializing endpoint

java.io.FileNotFoundException: C:\WINDOWS\system32\config\systemprofile\.keystore (The system cannot find the file specified)

Is the workaround working fine.? Is there any other workarounds??

Thanks in advance

-Karthik

[haouaswajih]

Hi Karthik,

Yes i confitm that the workaround works fine ! I had to open a case and confirm this. It seems that this is a known bug when upgrading from cvp 4 --> cvp 8 -- > cvp 8.5

I hope that u have the oamp export file !

u have to

1- reinstall the oamp 4.0 import the oamp exported file

2- upgrade to cvp oamp 8.0

3- export the config

4- uninstall cvp oamp 8.0

5- install cvp oamp  8.0

6- import config oamp 8.0

7- upgrade to cvp oamp 8.5

i hope this helps.

Best Regards.

wajih.

[karthikayyappan10]

Hi Mohamed,

It worked. Thanks

[haouaswajih]

Hi Karthik,

Happy to know

Thanks.

Regards.

[tkrisher193]

Hello,

Is there any chance to use the Console backup from OAMP 7.X?

My upgrade path was 4.X-----> 7.X----->8.0------8.5

Best regards,

Troy

[haouaswajih]

Hi,

To be honest, I am not sure about it. You can give it a shot !

Regards.

[tkrisher193]

Has anyone rebuilt ther Operations Console during business hours? I need to rebuild mine but an not certain if it will disrupt the call servers.

best regards,

[geoff]

I hope you have a device map backup/export?

If you do, then it can be done. But if you don't, then I would wait for a maintenance window.

Regards,

Geoff

[haouaswajih]

Hi,

There is no impact on the CALL or VXML servers when upgrading the OAMP server. You can go, and do it without a maintenance window, but before that, you should proceed with a configuration backup (export).

HTH.