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CVP call & VXML Port utilization status

 Hi All,

 Please let me know how to take CVP and VXML port utilization on daily / weekly and monthly basis.

 

Note :We deployed CVP reporting server with two call server.

 

Thanks & Regards,

S.Ram

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Enthusiast

Re: CVP call & VXML Port utilization status

On v11.6, Cisco introduced a report called "License Consumption Report" which can give you VXML port utilization. This only works when all components are on 11.6

 

From 11.6 release notes -
Use this report to monitor the agent license consumption and other resources such as the VRU-IVR ports and the outbound dialer ports. You can generate this report for specific intervals such as hourly, daily, weekly, monthly or quarterly. This further helps you ensure that you have adequate license allocation to cover the peak or maximum license usage during the license agreement period.
The License Consumption report displays the following for a specific interval:
• Total Agents, Enterprise Agents, and ICM Agents logged in
• Maximum VRU ports utilized
• Maximum Dialer ports utilized

Re: CVP call & VXML Port utilization status

Hi Piyush,

I want to know specifically CVP call and VXML server ports utilization.

 

License consumption its showing only VRU and dialer ports.  

 

License consumption.JPG

Enthusiast

Re: CVP call & VXML Port utilization status

VRU ports is basically giving you the utilization status of "VXML ports" as IVR service became part of the VXML server (instead of Call server) service starting 11.5.

 

Call server port is different (than VXML port) which is not being captured in this report, agreed. Real time usage of call server ports on individual CVP server can be checked using CVP diag web page.

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