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CVP - Call Studio Hot event Problem

yossid001
Level 1
Level 1

 

Hello ,

I built an application in the CVP Call Studio  I set up at the end of the application Hot event (connection.disconnect.hungup) ,
after which I run a procedure to write the call process in an external DB.
When the client hangs up the call does not disconnect and in LOG I see that the Hot Event runs many times.
How do I set up after logging off the DB logging session once?

Thanks

Yossi

 

1 Reply 1

janinegraves
Spotlight
Spotlight

the only workaround for this is to catch your event, do whatever you want, and then connect to an AppTransfer element that sends the call flow to a simple Studio/VXML Server app (maybe called EndCallflow) that has just a CVP_SUbdialog_Start connected to a CVP_Subdialog_Return (set CallerInput to done).