CVP Call Studio- Return Call from SubDialog flow to ICM directly

[srinivascisco]

Hello,

I am looking for a help on dealing a certain scenario, please let me know what CVP elements need to be done to solve that?

1. ICM Invokes a VXML Application(App1)

2. App1 Calls another App2[Seperate VXML Application] - SubDialog

3. App2 is now wants to the call by playing a certain Message.

At step 3, we want call directly return to ICM(Preferably or Abort) without going to App1. How do we achieve that?

Thanks,

Srinivas

[Amer rajai Sha'er]

May i ask what is the problem with returning back to App1?

If this has no other option, the easiest solution would be to set up a element or session data and pass it back to App1 , do a decision based on that outcome and return it to ICM.

Amer

[srinivascisco]

You know this is for Callback Queue Application.... Cisco doesnt want to change this in anyway.... This is my first app.

They let me do whatever i can in the subflow(Which is my second App).... i really need a solution to get the control back directly from subdialog local. so that i can accommodate queue statistical changes.