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CVP component of UCCE 8.5?

Rich McDermott
Level 1
Level 1

Hello,

Would we need the CVP component of UCCE 8.5 if we do not require an IVR?

Regard,

Rich McDermott

3 Replies 3

If you mean traditional IVR as in playing prompts or TTS/ASR, then no you don't need CVP.  However, make sure you understand your IVR requirements as CVP can be used as a termination point without the traditional IVR component.

david

Hello David,

I really appreciate the response!

Do you know which component(s) of UCCE 8.5 will queue the caller(s) if the CVP component is removed?

Regards,

Rich

Zero.

A traditional TDM ACD can be integrated with ICM, but if you mean UCCE as IPCC (that is, CallManager is the only switch), there are only two ways you can queue - with CVP or with IPIVR. ICM is not a queuing platform - it's a routing platform.

Regards,

Geoff

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