03-21-2011 06:55 AM - edited 03-14-2019 07:36 AM
Hello,
Would we need the CVP component of UCCE 8.5 if we do not require an IVR?
Regard,
Rich McDermott
03-21-2011 07:18 AM
If you mean traditional IVR as in playing prompts or TTS/ASR, then no you don't need CVP. However, make sure you understand your IVR requirements as CVP can be used as a termination point without the traditional IVR component.
david
03-21-2011 08:49 AM
Hello David,
I really appreciate the response!
Do you know which component(s) of UCCE 8.5 will queue the caller(s) if the CVP component is removed?
Regards,
Rich
03-21-2011 09:46 AM
Zero.
A traditional TDM ACD can be integrated with ICM, but if you mean UCCE as IPCC (that is, CallManager is the only switch), there are only two ways you can queue - with CVP or with IPIVR. ICM is not a queuing platform - it's a routing platform.
Regards,
Geoff
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