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Alexey Pavlov
Beginner

cvp courtesy callback

Hi to all !

I' am deploying  cvp courtesy callback. in my test lab. Call comes to CallbackEntry script, after to BillingQueue but after queue music plays infinitely...  

Maximum Estimated wait Time  set  = 0 in CallbackEntry, Agent logged on in "not ready".

I can't anderstand how to trubleshoot it.  VXML application logs and GW Debug does not contain any errors.. Need help .  

Regards, Alexey

19 REPLIES 19

Hi, Abu.

I disabled all sip-profiles, but when INVITE was send, i  also didn't see Call Info.

Maybe to try change IOS ?

 

 

Hi,

If you disable SIP profile, it wont work. You need to add the Call-Info header in a required format. Here is two option you can try.

 

Option 1: Modify the Call-Info header

voice class sip-profiles 777
 request INVITE sip-header Call-Info modify ".*" "X-Cisco-CCBProbe:id:172.32.6.225;loc:lab;trunks:1"

 dial-peer voice 1102 voip
 description Incoming to CVP
 destination-pattern 225T
 session protocol sipv2
 session target ipv4:172.16.33.76
 voice-class codec 1  
 voice-class sip profiles 777
 dtmf-relay rtp-nte h245-signal h245-alphanumeric
 no vad
!
 

Option 2: Remove and add back the Call-Info Header

voice class sip-profiles 776
 request INVITE sip-header Call-Info remove


voice class sip-profiles 777
 request INVITE sip-header Call-Info add "X-Cisco-CCBProbe:id:172.32.6.225;loc:lab;trunks:1"


 

 
dial-peer voice 1105 voip
 description Incoming DID for SIP Calls
 service cvp-survivability
 session protocol sipv2
 session target sip-server
 incoming called-number .
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad
 voice-class sip profiles 776
!
 
 
dial-peer voice 1102 voip
 description Incoming to CVP
 destination-pattern 225T
 session protocol sipv2
 session target ipv4:172.16.33.76
 voice-class codec 1  
 voice-class sip profiles 777
 dtmf-relay rtp-nte h245-signal h245-alphanumeric
 no vad
!
 

 

Option 2 is better for long term as you would not know if all Incoming calls will have Call-Info header already set or not. If the Call-Info header is set, it will be removed.

Again, run debug ccsip message to confirm that the Call-Info header is set correctly with ccb params when the INVITE goes out to CVP. Unless you've got that working, your CCB wont work. Let me know how it goes.

Hi, Abu.

 

Option 1 i'm testing now, but can't see in sending invite CallInfo

Oct 24 11:43:12.854: //-1/xxxxxxxxxxxx/SIP/Info/sip_profiles_application_modify_remove_header: Unable to get header from stack

If i understand right  after survivability service , Call-info header is not set.

Option 2 i used yesterday, but nothing changed.

Why it doesn't adding when we use only ADD function ? 

but in logs 

//-1/xxxxxxxxxxxx/SIP/Info/sip_profiles_application_change_sip_headers:  New header added to the SIP message : X-Cisco-CCBProbe:id:172.32.6.225;loc:lab;trunks:1

 

 

Regards, Alexey

 

Hi Alexey

 

I cant say unless I see complete debug. I think at this point, you better open a TAC case and work with CUBE team to make sure that the INVITE from CUBE to CVP has proper Call-Info header.

Thank you

Abu

 

hi,

We were deploying CCB. Thought of updating this discussion:

When we tested, it was playing back only the queue music.

We checked (monitored) the ICM script and the VXML application status to troubleshoot.

1. We got the error in the activity.log of "CallbackEntry":

Validate_01 - "error.com.cisco.callhandoff.failure"

It points clearly to non configuration of survivability on the ingress gateway.

2. We got the probe error in the activity log:

Validate_01 - Error returned from probe

We discovered that we had mis-typed the param config

param ccb id:172.32.6.225;loc:lab;trunks:1 <= CORRECT

as 

param ccb id:172.32.6.225;loc:lab;trunk:1 <=INCORRECT (note missing 's' in 'trunks')

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