I have been working on CCB for a while now. Everything seems to be working properly but if I increase the EWT for CCB to more then 60 mins I get handoff error in the VXML gateway and Callback_wait. I think it's because there is too many loops in the callback_wait application.
My question is : The error is it coming from CVP or VXML and is it possible to permit a longer wait time in CCB. My ideal would be 120 mins. Meaning I would allow customer to request callback if the estimated wait time is less then 90 mins. But with the multiple attempt (busy, No Answer, etc...) I would need the Callback_Wait to be able to last up to 120 minutes.
