CVP Hang up

[Olivier Viennot]

Hi everybody,

I'm facing an issue with the Hang up element in Call Studio. My objective is to disconnect the caller (for example, the conact center is closed) so I use this element. But after that, I hear an error message from CVP and I see the following messages in my CVP logs :

%CVP_9_0_IVR-3-CALL_ERROR:  CALLGUID=3193745CEC2611E480957C69F66CAA00 DNIS=601050177742 CVP VXML Server encountered an Application Hangup error - URL: http://mediaserver:7000/CVP/en-us/../Server?_dnis=1050202&application=C_Raccroche&P9=PART|408||||&P1=151326236|prod|0820209109|2|&callid=3193745CEC2611E480957C69F66CAA00&_ani=anonymous (Client: 22.174.222.19) [id:3023]

%CVP_9_0_IVR-3-CALL_ERROR:  RunScript Error from 22.174.222.19 [CVP_APP_HANGUP(42)] CALLGUID: 3193745CEC2611E480957C69F66CAA00 DNIS=601050177742 {VRUScriptName: 'GS,Server,V' ConfigParam: ''} [id:3023]

%CVP_9_0_SIP-3-SIP_CALL_ERROR:  CALLGUID = 3193745CEC2611E480957C69F66CAA00 LEGID = 3194ACAC-EC2611E4-906E8009-1BA3B0C5 - [INBOUND] - DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=15 [id:5004]

%CVP_9_0_SIP-3-SIP_CALL_ERROR:  CALLGUID = 3193745CEC2611E480957C69F66CAA00 LEGID = 3194ACAC-EC2611E4-906E8009-1BA3B0C5 - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [1050202], ANI [anonymous] with AGE (msecs) 8515 and Call History : 77742|-1; [id:5004]

Does I use the right method to disconnect the caller ? If not, what is the alternative solution ?

I tried to use a sleep method on a Call End with howCallEnded = disconnect in order to let CVP disconnect the caller but it doesn't work.

Thanks,

Olivier

[Chintan Gajjar]

hangup element will just hang up the call from VXML application, to release call normally use the release node in ICM script.

[Olivier Viennot]

Thanks Chintan and Rguvvala. I'm ok with your solution and I know it works but how is used the hangup element ?

[Chintan Gajjar]

When you have Standalone VXML application, you can use hangup there.

the VXML server will send VXML page with <exit/> tag ,and in most cases voice browser will hangup on the caller.

[rguvvala]

Use Subdialog return element instead of hang-up element to properly route the call to ICM