04-28-2015 12:44 AM - last edited on 03-25-2019 07:28 PM by ciscomoderator
Hi everybody,
I'm facing an issue with the Hang up element in Call Studio. My objective is to disconnect the caller (for example, the conact center is closed) so I use this element. But after that, I hear an error message from CVP and I see the following messages in my CVP logs :
%CVP_9_0_IVR-3-CALL_ERROR: CALLGUID=3193745CEC2611E480957C69F66CAA00 DNIS=601050177742 CVP VXML Server encountered an Application Hangup error - URL: http://mediaserver:7000/CVP/en-us/../Server?_dnis=1050202&application=C_Raccroche&P9=PART|408||||&P1=151326236|prod|0820209109|2|&callid=3193745CEC2611E480957C69F66CAA00&_ani=anonymous (Client: 22.174.222.19) [id:3023]
%CVP_9_0_IVR-3-CALL_ERROR: RunScript Error from 22.174.222.19 [CVP_APP_HANGUP(42)] CALLGUID: 3193745CEC2611E480957C69F66CAA00 DNIS=601050177742 {VRUScriptName: 'GS,Server,V' ConfigParam: ''} [id:3023]
%CVP_9_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 3193745CEC2611E480957C69F66CAA00 LEGID = 3194ACAC-EC2611E4-906E8009-1BA3B0C5 - [INBOUND] - DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=15 [id:5004]
%CVP_9_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 3193745CEC2611E480957C69F66CAA00 LEGID = 3194ACAC-EC2611E4-906E8009-1BA3B0C5 - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [1050202], ANI [anonymous] with AGE (msecs) 8515 and Call History : 77742|-1; [id:5004]
Does I use the right method to disconnect the caller ? If not, what is the alternative solution ?
I tried to use a sleep method on a Call End with howCallEnded = disconnect in order to let CVP disconnect the caller but it doesn't work.
Thanks,
Olivier
04-28-2015 02:25 AM
hangup element will just hang up the call from VXML application, to release call normally use the release node in ICM script.
04-28-2015 04:55 AM
Thanks Chintan and Rguvvala. I'm ok with your solution and I know it works but how is used the hangup element ?
04-28-2015 06:44 AM
When you have Standalone VXML application, you can use hangup there.
the VXML server will send VXML page with <exit/> tag ,and in most cases voice browser will hangup on the caller.
04-28-2015 03:55 AM
Use Subdialog return element instead of hang-up element to properly route the call to ICM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide