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CVP Hang up

Hi everybody,

I'm facing an issue with the Hang up element in Call Studio. My objective is to disconnect the caller (for example, the conact center is closed) so I use this element. But after that, I hear an error message from CVP and I see the following messages in my CVP logs :

%CVP_9_0_IVR-3-CALL_ERROR:  CALLGUID=3193745CEC2611E480957C69F66CAA00 DNIS=601050177742 CVP VXML Server encountered an Application Hangup error - URL: http://mediaserver:7000/CVP/en-us/../Server?_dnis=1050202&application=C_Raccroche&P9=PART|408||||&P1=151326236|prod|0820209109|2|&callid=3193745CEC2611E480957C69F66CAA00&_ani=anonymous (Client: 22.174.222.19) [id:3023]

%CVP_9_0_IVR-3-CALL_ERROR:  RunScript Error from 22.174.222.19 [CVP_APP_HANGUP(42)] CALLGUID: 3193745CEC2611E480957C69F66CAA00 DNIS=601050177742 {VRUScriptName: 'GS,Server,V' ConfigParam: ''} [id:3023]

%CVP_9_0_SIP-3-SIP_CALL_ERROR:  CALLGUID = 3193745CEC2611E480957C69F66CAA00 LEGID = 3194ACAC-EC2611E4-906E8009-1BA3B0C5 - [INBOUND] - DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=15 [id:5004]

%CVP_9_0_SIP-3-SIP_CALL_ERROR:  CALLGUID = 3193745CEC2611E480957C69F66CAA00 LEGID = 3194ACAC-EC2611E4-906E8009-1BA3B0C5 - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [1050202], ANI [anonymous] with AGE (msecs) 8515 and Call History : 77742|-1; [id:5004]

 

Does I use the right method to disconnect the caller ? If not, what is the alternative solution ?

I tried to use a sleep method on a Call End with howCallEnded = disconnect in order to let CVP disconnect the caller but it doesn't work.

 

Thanks,

Olivier

 

 

 

 

 

4 REPLIES 4
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Collaborator

hangup element will just hang up the call from VXML application, to release call normally use the release node in ICM script.

Highlighted

Thanks Chintan and Rguvvala. I'm ok with your solution and I know it works but how is used the hangup element ?

Highlighted

When you have Standalone VXML application, you can use hangup there.

the VXML server will send VXML page with <exit/> tag ,and in most cases voice browser will hangup on the caller.

Highlighted
Cisco Employee

Use Subdialog return element instead of hang-up element to properly route the call to ICM

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