02-06-2019 03:36 PM
What are the options to integrate a standard voicexml application located on the internet into Cisco CVP.
Do we need to use Call studio to build and deploy a 'wrapper' app which fetches the real application on the internet via http/s or how does it work?
Thanks
02-15-2019 10:34 AM
You can either code up a CVP wrapper in java or, of you have a separate vxml server you can create a new ExternalScript/MicroApp in ICM. Eg: "GS,yourExternalAppAddress,V", where the Address gets appended on to your user.microapp.media_server property value.
02-17-2019 11:55 PM
To send to an external 3rd party VXML server using a simple Call Studio Application and sub dialog invoke.
So from ICM / UCCE scripting - its treated the same as any CVP Call Studio Application.
Call Studio App is invoked - it goes to the external VXML, then finishes and returns variables and these can then be passed from Call Studio app back to UCCE/ICM Scripting engine.
See below.
Gerry
02-19-2019 06:08 AM
Thanks, I'll give this a try in our test environment, the CUBE in the PCCE sandbox lab does not support VoiceXML unfortunantely.
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