CVP port 8111 and 9443 not running

[Muhammad Syarif Ziyad]

Hi, Expert.

I have some issue with my CVP server, all services is running but we cant access the oamp or noamp and this is impact to SPOG page in license management, i can't open the license page.

i have some error from log operation console, 

%CVP_12_5_OAMP-3-[ERROR]: Couldn't collect status for CVP host at https://CCE12CVP:8111 [id:7000]

Thanks

[Ramamoorthy Shanmugam]

Hi Muhammed,

Recently I upgraded CVP Standaone setup from 11.5.1 to 12.5.1 and i faced the same issue.

Before start please go to OAMP and change all the CVP CALL , VXML and Reporting server Name to FQDN and do save & Deploy.

Once you exchange certificates please reboot the server instend of Restat services.

Refer the below link.

https://community.cisco.com/t5/contact-center/regenerate-wsm-certificate-on-cvp-call-server/m-p/4440410#M121533

After discussing this further internally, the issue seems to still be with the certificates.
We have created the below action plan in order to delete the existing certificates and re-create them properly:

1. Delete and recreate the WSM certificate for the CVP Call/VXML server/ OAMP using the FQDN as the common name.

Step to step instructions on how to do this can be found here: https://www.cisco.com/c/en/us/support/docs/contact-center/packaged-contact-center-enterprise/215664-implement-ca-signed-certificates-in-a-cc.html#anc42

1. Exchange the new WSM certificates between OAMP and Call/VXML Server.

Step to step instructions can be found here: https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/215445-exchange-self-signed-certificates-in-a-u.html#anc12

1. Ensure that the Call and VXML Server hostname is updated to FQDN in OAMP configuration.
2. Restart the WSM Service on the Call/VXML Server.
3. Restart the OAMP and WSM services on the OAMP server.

I understand that some of the above steps have been already performed, but I would request that you follow and perform all of them once more.
Let me know if you have any questions on the above.

Ram.S