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CVP Post Call Survey - Delay Issue

ln33147
Level 4
Level 4

Dears,

We have successfully implemented CVP Post Call Survey, but our customer is complaining that the survey script is taking 5 seconds to launch after the agent clicks on the End button.

We have made sure that there is no silence in the beginning of the audio prompt.

Can someone kindly advise if there is a solution for this.

Your input is highly appreciated.

Thank you in advance.

Lara

1 Accepted Solution

Accepted Solutions

ptindall
Cisco Employee
Cisco Employee

There are some timers you can tweak to shorten the delay. 

See this link -- Post Call Survey Delay Question - Cisco Support Community

View solution in original post

2 Replies 2

ptindall
Cisco Employee
Cisco Employee

There are some timers you can tweak to shorten the delay. 

See this link -- Post Call Survey Delay Question - Cisco Support Community

Thank you very much