12-18-2017 10:07 PM - edited 03-14-2019 05:47 PM
Guys,
Need help to understand if i am using it wrong or its the default functionality of menu node.
created a Menu with option 1 and 2 and NoMatch configured as per attached screen shot, so it looks like this..
welcome.wav
NoMatch1
-Invalidinput.wav
-welcome.wav
after the number of configured wrong attempts it still plays the welcome prompts before moving to maximum no match, that should not be the case and after the last wrong attempt it should immediately move to maxNoMatch path rather than playing the welcome prompt one last time, this is weird
12-19-2017 05:11 AM
how many max No Match/No Input you configured? if its just one that its application default that on first no match it plays invalid messages then welcome message and then takes no match path.
12-19-2017 10:06 AM
12-19-2017 11:02 AM
This does not make any sense If the menu is to be played then it must take the input aswell, After three retries it must go to no match path immediately and not play the menu prompt which is useless, as its not taking any input
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